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Browse Our Glossary

Find clear concise definitions for common to uncommon terms.

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29 terms starting with "A"
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Assumption

Term

A factor believed to be true for planning purposes but not yet fully verified.

Glossary entry

Assumption Log

Term

A recorded list of planning assumptions that may influence outcomes.

Glossary entry

Automation

Term

The use of technology to perform tasks with minimal human intervention.

Glossary entry

Availability

Term

The extent to which a system, service, or resource is ready for use when needed.

Glossary entry

Average Resolution Time

Term

The typical amount of time required to fully resolve a service issue or request.

Glossary entry