Capacity BufferTermExtra available resources reserved to handle unexpected demand or disruptions.Glossary entry
Capacity ForecastTermAn estimate of future resource availability or workload tolerance.Glossary entry
Capacity PlanningTermThe process of determining whether an organization has enough people, systems, or resources to meet expected demand.Glossary entry
Capacity UtilizationTermThe proportion of available resources that are actively being used.Glossary entry
Case EscalationTermThe process of transferring a complex issue to a higher level of expertise or authority.Glossary entry
Case ResolutionTermThe successful closure of a service issue after the required action has been completed.Glossary entry
Change ApprovalTermThe formal authorization required before implementing a modification to processes or systems.Glossary entry
Change ImpactTermThe effect that a proposed modification will have on processes or stakeholders.Glossary entry