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Browse Our Glossary

Find clear concise definitions for common to uncommon terms.

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31 terms starting with "S"
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Service Request

Term

A formal ask from a user or stakeholder for support or assistance.

Glossary entry

Service Target

Term

A defined performance level expected for service delivery.

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Service Utilization

Term

The extent to which available service capacity is being used.

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Stakeholder

Term

An individual or group with an interest in the outcomes of business activities.

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Stakeholder Alignment

Term

Agreement among key participants on priorities and actions.

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Stakeholder Engagement

Term

Active involvement of key participants in planning or execution activities.

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Stakeholder Impact

Term

The effect of business actions on individuals or groups with vested interests.

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Stakeholder Influence

Term

The degree to which a party can affect operational decisions.

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Standard Operating Procedure

Term

A documented set of step-by-step instructions that explains how a routine task or process should be completed consistently.

Glossary entry

Status Report

Term

A periodic summary of progress, risks, and performance indicators.

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Strategic Execution

Term

The coordinated implementation of initiatives that support long-term objectives.

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Strategic Execution Gap

Term

A mismatch between planned strategy and actual implementation.

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