AssumptionTermA factor believed to be true for planning purposes but not yet fully verified.Glossary entry
AvailabilityTermThe extent to which a system, service, or resource is ready for use when needed.Glossary entry
Average Resolution TimeTermThe typical amount of time required to fully resolve a service issue or request.Glossary entry
Backlog AgingTermThe length of time tasks remain incomplete within a pending work queue.Glossary entry
Backlog PrioritizationTermThe process of ranking pending work based on urgency and business value.Glossary entry
BackorderTermAn order that cannot be fulfilled immediately due to lack of available inventory.Glossary entry
BaselineTermAn initial reference point used to measure progress or performance improvements.Glossary entry
Baseline BudgetTermThe approved spending plan used as a reference for financial performance tracking.Glossary entry
Baseline MetricTermAn initial measurement used as a reference point for tracking improvement.Glossary entry