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Browse Our Glossary

Find clear concise definitions for common to uncommon terms.

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447 terms
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Business Dependency

Term

A reliance on another function, system, or supplier to achieve operational outcomes.

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Business Dependency Mapping

Term

The identification of relationships between functions required to achieve outcomes.

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Business Impact

Term

The measurable effect of an event or decision on organizational performance.

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Business Outcome

Term

A measurable result that reflects the success of operational or strategic efforts.

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Business Readiness

Term

The state of being operationally prepared to implement a change or launch.

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Capacity Adjustment

Term

Changes made to resource levels to better match demand.

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Capacity Buffer

Term

Extra available resources reserved to handle unexpected demand or disruptions.

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Capacity Constraint

Term

A limitation that prevents a team or system from meeting demand.

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Capacity Forecast

Term

An estimate of future resource availability or workload tolerance.

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Capacity Planning

Term

The process of determining whether an organization has enough people, systems, or resources to meet expected demand.

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Capacity Utilization

Term

The proportion of available resources that are actively being used.

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Case Backlog

Term

Accumulated unresolved service or support requests.

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